Returns & Exchanges

At Carina Organics, we want you to be completely satisfied with your natural hair and body care products. If for any reason you are not happy with your purchase, we offer a 30-day return window for items in their original condition.

1

Contact Support

Email our customer service team with your order number and the reason for your return to initiate the process.

2

Prepare Your Package

Securely pack the items in their original packaging to ensure they are protected during transit back to our facility.

3

Affix Shipping Label

Attach the provided return shipping label to the outside of your package and drop it off at your nearest authorized carrier location.

4

Receive Refund

Once we receive and inspect your return, we will issue a credit to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing